Guarantee & Return Policy

Although we do not expect our customers to ever receive defective merchandise, if you are not completely satisfied with your purchase, you may return it. Before returning any merchandise, please use our contact form on our web site or call us at 1-87-Rosey-Bear to request return authorization. Please provide your original order number.

An RA# will be issued and sent via e-mail to the customer. Returns received without prior return authorization will be subject to a 20% re-stocking fee or refused entirely, at the sole discretion of Rosey Bear Boutique LLC.

Refunds will be issued in the original form of payment. The maximum refund amount will be no more than the purchase price of the returned product and any applicable taxes paid. We will not refund the original shipping and handling charges on the order nor will we reimburse for return shipping of the product to us. If promotional items or promotional pricing were awarded based on a qualifying purchase, any merchandise return may disqualify the purchase for these promotions. Promotional items must be included with the return and the amount of the refund shall be reduced by the difference between the regular and promotional pricing.

Special Note Regarding Customer Requested Expedited Shipping
Rosey Bear Boutique LLC will not refund expedited shipping charges paid to the manufacturer to ship special order merchandise to us at the customer's request. These charges remain the responsibility of the customer, even if the merchandise is returned or the order is canceled. Any restocking fee due will be in addition to these charges.

Return authorizations must be requested within 5 days of the date you receive your order. Return authorizations requested more than 5 days after receipt of goods (based on carrier delivery records) will result in a 20% restocking fee. Returns must be postmarked within 5 business days of the issuance of an RA#. Returns postmarked later than 5 business days from date of issue of the RA# will be subject to a 20% restocking fee. Returns postmarked later than 30 days after date of purchase will be refused and no refund will be issued.

Customers should use a carrier and service with proof of delivery (i.e., USPS Delivery Confirmation). We are not responsible for items we do not receive. Please ensure that all shipping charges are paid in full when shipping your return to us. Should a return shipment arrive to us requiring additional postage or other charges from the carrier, these will be deducted from the refund issued to the customer.

Refunds will be issued following receipt of product in the condition and packaging as stated in 'Condition of Returned Merchandise' above. Items not received in the required condition and packaging may result in a reduced refund, as appropriate, at the discretion of Rosey Bear Boutique LLC. Customers will be notified that a returned shipment has been received and refunds will be issued as quickly as possible.

This policy is subject to change at any time without prior notice.